Receiving Petitions through Friends Jana Sevana Kendram - KERALA POLICE

CIRCULAR No. 18 /2012
Sub: Receiving Petitions through Friends Jana Sevana Kendram-
 Instructions issue of-Reg.
Ref:  (1) One Year programme of Government of Kerala-Sutharya Keralam-
     Corruption free & transparency in administration.
       (2) Government Letter No. 10148/E1/2012/Home dated 24/03/2012
 
It has been decided by the Government  to use the facilities at Jana Sevana
Kendrams for receiving petitions from the general public addressed to any Police Station in
the State. Under this System, Petitions/complaints can be sent to any Police Station in Kerala 
through the Janasevana Kendrams. On receipt of the petitions, the Janasevana Kendrams
will scan the petition and the same will be e-mailed to the Station House Officer of the
concerned Police Station with copy to the Deputy Superintendent of Police, District Crime
Records Bureau of the respective districts.
 For the implementation of the scheme, Deputy Superintendent of Police, District
Crime Records Bureau shall be the Nodal Officer for each district. The following instructions
are issued in this regard for strict compliance:
1) The District Police Chief shall ensure that a suitable Civil Police Officer is posted to
each Janasevana Kendram in the respective district.
2) The Civil Police Officer so selected shall  be trained and qualified with adequate
computer knowledge.
3) General public including Women, Senior  Citizens etc. can prefer petitions and
complaints to be sent to any Police Station in the State through Jana Sevana
Kendrams in all districts.
4) Any person desirous of filing a complaint can do so by submitting a written/ typed /
printed complaint in original before the  Jana Sevana Kendram  desks, along with
their photo ID Proof. (Electoral ID, Driving License, Passport, ID Card from any
Government Office, PAN Card etc.)
5) The petition should contain permanent address for communication and contact
telephone number of the petitioner.
6) Petitions will be numbered with code name of the counter and acknowledged. The
acknowledgment will also show the name and telephone number of the Police
Station to which the copy of the petition was forwarded and the date of receipt.
7) A scanned copy of petition will be forwarded to the respective Police Station for
immediate necessary action.
8) A copy of the petition will be e-mailed to the Deputy Superintendent of Police,
District Crime Records Bureau.
9) Further communication with respect to the petition has to be done directly with the
Station House Officer concerned.
10) The Station House Officer concerned will check the e-mail on a daily basis and take
action on the petitions. The petitions will be deemed by the SHO as to have been
received directly at the Police Station.
11) Women and Senior Citizens will be given priority if there is a queue and necessary
assistance will be provided.
12) A monthly statement showing the number of petitions received through Janasevana
Kendrams shall be forwarded to Deputy Superintendent of Police, District Crime
Records Bureau before 5th  of every succeeding month, clearly. mentioning the 
action taken on the petitions received.
13) Deputy Superintendent of  Police, District Crime Records Bureau will monitor the
process, by verifying that all the petitions received in the counter, are promptly
disposed of by the Station House Officer concerned. He shall consolidate the
statement and sent the same to State Police Chief in the name cover of
Superintendent of Police, NRI Cell, who is designated as the State Nodal Officer of
the project.
sd/-
State Police Chief
To
  All officers in List B